Aeroprise Mobility for BMC Remedy ITSM™

Mobilize your entire BMC Remedy IT Service Management Suite® with one solution. Extending functionality from BMC Remedy Service Desk, BMC Remedy Asset Management and BMC Remedy Change Management to wireless devices helps you lower IT support costs, reduce critical asset downtime and improve customer satisfaction. While support desk technicians can receive, create, reassign and update trouble tickets and asset records on the road, managers approve changes to the IT infrastructure with a click.

Business Benefits

Reduce IT support costs
IT support technicians are often 30% more productive when they don't need to return to their desks to manage trouble tickets and update asset records.

Decrease critical asset downtime
Instant alerts minimize downtime of critical equipment, such as health management and financial systems, by delivering real-time call ticket information to the device.

Improve customer service
Mobile technicians, armed with detailed information, respond to business issues quicker and deploy new assets faster.

Lower hardware expenses
Significantly cut your capital expenses by equipping employees with mobile devices rather than expensive computer laptops and ineffective pagers.

Gain a 360-degree view of your IT infrastructure
Integrate incident, asset and change management to control complex IT operations and effectively support business priorities, such as growing revenue, reducing costs and enforcing compliance.

Key Features

Multiple Applications	Manage incident, asset and change with one mobility solution
Alerts	Receive, acknowledge and open ticket notifications with a single click
Create	Create new tickets and asset records directly from handheld devices
Respond	Approve or deny change management requests anywhere, anytime
Update	Change multiple fields on a single screen and save the updates with a click
Close	Update the BMC Remedy system in real time
Reassign	Transfer tickets to other technicians
Who's On	View list of support staff currently logged onto the system and dispatch the appropriate technicians to quickly resolve high-priority issues
Search	Find critical information in any field
Executive Summary	Provides up-to-date snapshots of key performance indicators, which managers can drill into to learn more and take action
Customize	Add, remove and rename any BMC Remedy field on the mobile device
User Console	With point-and-click ease, technicians can define which types of alerts, rules and data are required on the road
Group Console	Helps administrators configure and integrate Aeroprise with both customized and off-the-shelf BMC Remedy applications
Security	Users can access Aeroprise only with a valid username and password combination. For enhanced security, Aeroprise can add SSL encryption and IP address restriction capabilities
Automatic Device Optimization	Applications are automatically tailored to the mobile device's screen, bandwidth, connectivity and processing power
Online and Offline Connectivity	With an upgrade, you can continue to work offline as updates are seamlessly transmitted when the device is back online