Aeroprise Mobility for
BMC Remedy Service Desk™
Extend BMC Remedy Service Desk functionalities, rules and workflows to BlackBerry, Windows Mobile and other smartphones with Aeroprise's pre-configured, easy-to-use mobility solution. When technicians can open, create, update, reassign and close trouble tickets on the road, when mangers gain a real-time view of the IT infrastructure, IT support costs fall, critical asset downtime shrinks and customer satisfaction improves.
Business Benefits
Reduce IT support costs
Support staff is often 30% more productive when they don't need to return to their desks to receive, update and close trouble tickets.
Improve customer service
Mobile technicians, armed with detailed information, respond to business issues quicker and close tickets in real time.
Decrease critical asset downtime
Instant alerts minimize downtime of critical equipment, such as health management and financial systems, by delivering real-time call ticket information to the device.
Lower hardware expenses
Significantly cut your capital expenses by equipping employees with mobile devices rather than expensive computer laptops and ineffective pagers.
Gain a 360-degree view of your IT infrastructure
Controlling a complex IT infrastructure allows you to effectively support business priorities, such as growing revenue, reducing costs and lowering risk.
Key Features
| Access |
View tickets by priority, location, date and more |
| Create |
Create new tickets directly from the handheld device |
| Update |
Change multiple fields on a single screen and save the updates with a click |
| Close |
Update the BMC Remedy system as soon as an issue is resolved |
| Reassign |
Transfer tickets to other members of the IT support staff |
| Search |
Quickly locate information in trouble tickets |
| Display |
Mobilize the specific fields in BMC Remedy that technicians need to resolve issues |
| Security |
Users can access Aeroprise only with a valid username and password combination. For enhanced security, Aeroprise can add SSL encryption and IP address restriction capabilities |
| Automatic Device Optimization |
Applications are automatically tailored to the mobile device's screen, bandwidth, connectivity and processing power |
| Online and Offline Connectivity |
With an upgrade, you can continue to work offline as updates are seamlessly transmitted when the device is back online |
Technical Specifications
| Application Platform |
- » BMC Remedy Service Desk up to 7.x
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| Server Platform |
- » Windows Server 2000, 2003 and 2008
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| Mobile Platform |
- » BlackBerry
- » Microsoft Windows Mobile
- » Web-Enabled Smartphones
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