RightAnswers suite is specifically designed for internal company support. Combined with the world's largest collection of IT related content our suite can help transform your support functions.
We have helped over 250 major corporations and universities reduce costs and improve end-user satisfaction. Here are a few reasons why companies choose us.
- Provides a Best-in-Breed knowledge solution for internal support
- A high priority for IT departments to safeguard knowledge
- Helps improve service with outsourced support
- Provides help desk integration
- Increases support efficiency
The Unified Knowledge Suite is a unique combination of software, content, and services specifically designed to help IT support organizations manage and share knowledge. The suite provides a platform on which to build a more efficient support organization by combining powerful search, user-friendly interfaces, extensive content, and industry best practices.
The suite includes a combination of the following products tailored for your company's individual needs.
- Self-Service™: A user-friendly portal that integrates with your existing call management system empowering end-users to resolve incidents and reducing the need to contact the help desk.
- Support Analyst™: An innovative portal which integrates with existing call management systems to provide an intuitive environment for Help Desk professionals to resolve open incidents and access key IT support resources.
- Solution Manager™:A powerful interface enabling clients to effectively manage their enterprise Knowledge Base by editing existing RightAnswers Knowledge-Paks® or creating new company-unique Knowledge articles.
- Knowledge Explorer™: Enhances our suite of products by actively searching other selected resources within your organization for relevant content.
- Support Wiki™: Uses a common Wiki interface eliminating the need to learn an unfamiliar application resulting in faster adoption and a greater wealth of shared information in the knowledge base.
Content - Knowledge Success™
- Knowledge-Paks®: Over 150,000 solutions knowledge articles covering over 300 software applications.
- Custom Content Services:RightAnswers provides a full-range of knowledge-authoring services designed to develop and maintain “success-oriented” solutions for your company-unique content.
- Knowledge Cycle™:Our Content Team analyzes your end user search results and proactively improves our Knowledge-Paks library. Additionally our clients can send us questions on supported off-the-shelf topics and we will provide the answer at no charge within 24 hours.