92% of companies plan to increase their AI investments over the next 3 years. However, only 1% of AI adopters believe they have reached a “maturity” level. Why do so many companies have a hard time leveraging AI’s potential for tangible benefits?
From customer interactions to operational logs, enterprises possess a “wealth” of data, often “siloed” and inaccessible, thus creating a serious efficiency gap. Employees continue to spend valuable hours and efforts in retrieving this data.
As a game-changing technology, Google Agentspace promises to transform business operations by combining the power of autonomous agents with intelligent search capability. At the workforce level, Agentspace is elevating efficiency and productivity by providing real-time access to critical information. For instance, employees can quickly access real-time information and complete their assigned tasks without getting “trapped” in operational silos or having to switch to another system.
How does Agentspace unlock workforce efficiency? Here’s a look at 4 of its quantifiable benefits:
- Reduced context switching
With Agentspace, enterprises can apply the power of Generative AI with context awareness. AI-powered agents can automate business functions including sales, marketing, finance, and engineering. With its intuitive UI, employees can search and find AI agents from a single location.This level of reduced context switching allows employees to both save time and reduce fatigue in accessing multiple applications. Enterprises can measure their quantifiable benefits by calculating the number of times employees need to switch between business applications such as Jira, Salesforce, and OneDrive. This can help them gauge their productivity gains and time savings before and after implementing Agentspace.
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Cross-platform time savings
Agentspace can also automate employee tasks that span across multiple platforms. For instance, they may need to retrieve documents from MS OneDrive, and update information in Salesforce and Jira. Additionally, Agentspace can search for and synchronize data across cloud-powered platforms like Jira, Confluence, and Salesforce, and integrate the information into a single workflow.
With this benefit,Agentspace can effectively improve cross-platform time efficiency by allowing employees to complete their assigned tasks in the same workflow. To calculate this benefit quantitatively, enterprises can track the average time that employees spend on their assigned tasks before and after Agentspace.
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Workflow automation
Among the quantifiable benefits, Agentspace is seamlessly integrated with Google Workspace and other productivity tools. While ChatGPT requires extensive workarounds for third-party integration, Agentspace provides built-in connectors to external platforms.
The level of third-party integration (and more being added all the time) will enable automation of workflow tasks such as updating a customer record on Salesforce or sending a reminder for an open ticket on Jira. Through a centralized workflow, employees can save significant time and effort in switching between applications, and focus more on high-value tasks.
To quantify this capability, enterprises can track any improvement in task completion and time saved because of workflow automation.
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Reduced data duplication and human errors
Data duplication and quality issues cost U.S. companies $12.9 million on average. By eliminating duplicate data, companies can improve their data quality, reduce their storage costs, and streamline data access.
With Agentspace, companies can centralize their data storage and access, thus minimizing data duplication and inconsistencies across diverse platforms. Further, by automating data entry, Agentspace can effectively reduce human errors occurring due to manual processes and duplicate entries. Companies implementing Agentspace can measure their productivity gains by tracking the volume of duplicate records and errors before and after adopting this AI tool.
Besides employee productivity, Agentspace can also streamline the user experience and brand engagement. Here’s how to measure the customer-centric outcomes:
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User experience
With Agentspace in effect, companies can improve their user experience, thus raising their satisfaction and engagement levels. Here are 2 metrics to gauge the user experience:
- Customer surveys
- Net Promoter Score (NPS)
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Agent utilization rate
A high agent utilization rate indicates that customer support agents are utilizing their maximum time in addressing “complex” customer issues, thus increasing their work productivity. Effectively, this means that Agentspace is “freeing” up human agents by automating routine customer queries and providing easier access to information.
Here are some metrics to measure the level of agent utilization rate:
- Customer wait times
- Burnout rate
- Customer satisfaction rate
- Average call resolution time
Calculating the ROI of Google Agentspace
Through its ROI, enterprises can determine long-term factors of investing in Agentspace. This includes factors like implementation costs, business benefits, and long-term business impact. Here’s how ROI calculation can help businesses:
- Justify their long-term investments by ensuring stakeholder buy-in.
- Optimize their resource allocation by identifying relevant use cases.
- Measure the performance of AI-powered agents and improve decision-making.
- Improve their overall AI strategies through continuous learning.
Here are some crucial factors that can help calculate the ROI of implementing Agentspace:
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Cost
Enterprises must consider how this AI-powered tool can impact operational costs through automation (for example, the reduction in customer support costs). In some cases, cost savings can be determined by calculating the number of hours saved each month through automation and multiplying it by the employee’s maintenance cost.
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Time
Apart from the cost factor, enterprises must consider the crucial time-saving factor in implementing Agentspace. Through its AI-driven automation, Agentspace can save time and improve employee productivity. This can be calculated by multiplying the employee cost by the number of saved hours.
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Productivity
Employee productivity and efficiency are factors directly influenced by user adoption. Maximum adoption requires enterprises to take measures to improve user adoption for maximum gains in productivity – Onix can help with this!
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Data quality
The value of real-time data quality is another crucial ROI factor for Agentspace. AI-powered, data-driven decisions can help minimize human errors in use cases such as order processing and customer interactions.
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User satisfaction
Besides the adoption rate, user satisfaction is another crucial factor that can improve the ROI of Google Agentspace. Enterprises implementing Agentspace must track success metrics such as user satisfaction scores and efficiency rates.
Conclusion
Since its launch, Agentspace has been enabling organizations across industries to unlock their AI potential and improve productivity and ROI. Besides automating manual tasks, Agentspace is streamlining business workflows and influencing user satisfaction.
As an award-winning Google Cloud partner, Onix can help your enterprise maximize your ROI from Google Agentspace. Our upcoming webinar on March 26 highlights how Agentspace can transform business functions like sales, marketing, and HR.
