About the Customer:
An American multinational manufacturer and marketer of home appliances.
The Challenge:
The customer was evaluating the way their hourly workers access information from their HR and other systems. As part of their HR Excellence program, the customer was looking for a way to reduce the amount of paperwork that was being printed throughout their global manufacturing plants. They also wanted to put technology in the hands of their hourly employees and provide them with easy access to information (i.e. paystubs, HR information, forms, etc.). They needed to do this in a way that was secure and controlled, making sure the hourly workers could only access specific applications.
The Solution:
Onix created an HR portal application that has two main components: a kiosk and backend admin support.
The kiosk is the end user facing component that is used within manufacturing plants on a Chrome kiosk.
Implementing the Kiosk application was part of a bigger HR transformation initiative. It is connected directly with our identity management system – so workers in all our manufacturing plants can print pay stubs, check time and attendance, and use PIN numbers to access information quickly and securely. 75% of the workforce is now self-service, which means we’ve created a better employee experience, enhanced productivity, and cut costs over time.
-Manager
The kiosk allows the user to login in to the HR portal to access HR related resources without the need for a personal device. The login page supports badge swipe authentication as well as manual badge entry.
The admin section of the application is used by the administrators of the application for creating language translations, viewing history logs, and survey results. The admin section is served through the kiosk backend.
The Results:
- 39,000 employees across 5 countries can use the kiosk in the customer’s manufacturing plants and are self-service from an HR standpoint.
- Drastically reduced the amount of paper that was being used across the globe and significant cost savings.
- Put technology in the hands of people that previously didn’t have access before in the manufacturing plants.
